Frequently Asked Questions (FAQ)

If you have additional questions or inquiries that have not been addressed below, please contact us via contact us and we will answer them promptly.


Why should you use Azure’s skin care devices?

Devices are more effective in penetrating the dermis to treat the causes of skin related problems such as wrinkles, acne, cellulite, etc. Azure products are holistic and effective, no needles, chemicals, surgery or down-time.

For this reason, Azure has designed products using state of the art electronics and optic lenses from medical grade materials to be as equal in power to what patients find in Dermatologist offices worldwide.


How long it take until the device is fully charged?

We suggest charging your device for a full day (or overnight) prior to first use. The blue power light will change from a flashing light to a solid light when at full charge.


My device is shutting off after 2 cycles, is this meant to happen or is this a malfunction?

Nothing is wrong with your device. The device is programmed to turn off after two treatment cycles (about 6 minutes) to ensure that it is not inadvertently left on. If you would like to treat additional areas of your face, simply turn the device on again and resume.


Do I need to wash my face prior to using?

For best results, we recommend using the device on clean, dry skin as oils, lotions, makeup, or other debris can build up and block the LED, or keep the device from functioning properly. If not using on clean skin, we recommend cleaning the lens with a soft cloth or alcohol wipe after treatment.


Do I hold the device in one spot or glide it?

During treatment, glide the device on your target treatment areas. We suggest to keep your treatment area for each 3-minute session small and localized (following a 2-inch path). The light of the device will penetrate the skin so there is no need to apply pressure during treatment.


What is your return policy?

Please contact your local distributors for details of the return policy.


Do you ship Overseas and to P.O. boxes?

Yes, Azure ships globally via its authorized  distribution channels.


Do you have customer service?

Please contact your local distributors for customer service and support.